Unable to login using cpanel credentials
For Cpanel Free/Pro users, after installing/uploading the plugin and activating it, at step 1 sometimes cPanel credentials are requested so that we are able to connect using cPanel’s web API when we are not able to use cPanel’s command line API to connect to your cPanel and verify your domain ownership.
Firstly, you can verify if you have a Cpanel account by using this link <your-domain-name>:2083 or Cpanel.<your-domain-name> example: sslzen.com:2083 or cpanel.sslzen.com. If you are able to see a Cpanel login screen like below that means your hosting provider comes with Cpanel and you have a Cpanel account. Enter your credentials and see if they are valid and allows you to log in to the Cpanel account. If an error message appears, you are entering the wrong credentials. If you don't see a similar login screen, most probably the plugin would have suggested the wrong plan. In that case, get in touch with the SSL Zen support at firstname.lastname@example.org.
If it gives you an error "Invalid username or password", the reason can be one of the below :
- You might be using the same username and password that you use to login into your hosting account. It would not work since your Cpanel credentials are different than your hosting account(unless you have manually set them that way).
- You might be using old credentials to log in.
- You might be using the credentials of a different account here.
In any of the above cases, if you are finding it difficult to get the right Cpanel credentials, you can contact your hosting provider for the credentials. Either they'd provide you a reset link to reset the password or may share the details.